Refunds & returns
How we handle refunds, returns and exchanges for medical equipment in South Africa.
Your rights under the Consumer Protection Act
As a South African supplier, we honour the Consumer Protection Act 68 of 2008. You are entitled to a full refund or replacement for goods that are not of a satisfactory quality, not fit for purpose, or that differ materially from what was described or shown at the time of purchase. This applies for six months after delivery.
Damaged or incorrect items
If your order arrives damaged or the wrong item was delivered, contact us within 5 working days of receipt at sales@easyhospitalequipment.co.za or via WhatsApp with your order reference, a description of the issue and clear photos of the packaging and item. We will arrange a replacement or a full refund, including any delivery charges, at no cost to you.
Change of mind
For change-of-mind returns, items must be returned unused, in their original packaging and in a resellable condition within 7 working days of delivery. A restocking fee of up to 15% of the item value may apply, and the return courier cost is for the buyer's account. Custom-configured, non-stock and indent items cannot be returned for a change of mind.
Medical, consumable and hygiene products
For safety and hygiene reasons, single-use consumables, opened sterile or disposable products, and items that have been used or had their seals broken cannot be returned once dispatched, unless they are faulty or defective. This includes items such as gloves, needles, dressings, aprons and other single-use disposables.
How to request a return
Please email sales@easyhospitalequipment.co.za or send us a WhatsApp message with your order number and reason for return. We will issue a Return Authorisation (RA) number and tell you how to return the item. Goods returned without an RA number may be refused. Refunds are processed within 7–14 working days of the returned goods being received and checked.
Refund method
Refunds are paid back to the original payment method — the bank account the EFT was made from, or the account used on the purchase order. Refunds are credited once the returned item has been received and inspected.